Terms of Service

Last updated: 21 October 2026

These terms are the agreement between you (the business buying our services) and Swift Site Solutions Ltd, a company registered in England and Wales under company number 17491951, registered office 9 Sunbeam Close, Rugby, Warwickshire, CV21 3UL ("we", "us").

Our services are for business use only. By paying a setup fee, signing up to a plan or accepting a quote, you confirm you are acting for a business (including as a sole trader) and agree to these terms.

1. Our plans

1.1 What each plan includes is described on our website (SeizeIO and Websites). If the website and a written quote from us differ, the quote wins.

1.2 Something Bigger work (e-commerce, payments, portals, integrations, multi-location sites and similar) is priced by a fixed written quote before we start.

1.2A Monthly fees on custom builds. The monthly fees in the table above are for our standard plans. Custom builds can cost more to run and maintain (for example hosting, third-party software, payment or booking systems, and the upkeep they need), so their monthly fee may differ from the standard plans. We'll confirm it in your written quote before you agree. If those running costs change later, we'll give you at least 30 days' notice before your monthly fee changes, and you can cancel before the new fee applies.

1.3 We are not currently VAT registered, so no VAT is charged. If we register for VAT, we will give you 30 days' notice and VAT will be added to the fees from then on.

2. Payment

2.1 The setup fee is payable before we start work. Monthly fees are taken in advance, automatically, on the same date each month, starting on the date your website or service goes live.

2.2 If a payment fails, we'll let you know and try again. If it's still unpaid 7 days after the due date, a £25 late payment fee applies. If it's still unpaid 14 days after the due date, we may suspend your website and services until the balance is paid.

2.3 We may change our standard prices by giving you at least 30 days' written notice. Changes never apply to fees you have already paid.

3. Minimum term and cancelling

3.0 SeizeIO and Hosting have no minimum term. They run month to month, and you can cancel at any time by email. The service stops at the end of the month you've paid for, and there are no exit fees.

3.1 All other monthly plans (Pay Monthly Website, Swift Essential, Swift Pro and Swift Pro + SeizeIO) have a 12-month minimum term from the date your website or service goes live.

3.2 Leaving during the minimum term. You can leave at any time by paying the monthly fees left in the minimum term. Once they're paid, you get your website files (see section 6).

3.3 After the 12-month minimum term, your plan rolls on monthly. You can cancel with 30 days' written notice by email to hello@swiftsitesolutions.co.uk.

3.3A Pay Monthly Website is different: once the 12-month minimum term is complete, the website is yours (see 6.2) and your plan automatically moves to Hosting at £5.99 a month, with no minimum term (see 3.0 and 7.1A). If you'd rather host it elsewhere, tell us before the term ends and we'll hand over the files instead.

3.4 You can move up to a higher plan at any time. Moving down to a lower plan is possible after the minimum term, or earlier if we agree.

4. SeizeIO guarantee

4.1 This guarantee applies to SeizeIO and Swift Pro + SeizeIO. If SeizeIO does not catch at least 2 missed calls in your first 30 days after it goes live, you can ask for your money back.

4.2 To claim, email us within 14 days of the end of that 30-day period. We'll check the call log with you. If fewer than 2 missed calls were caught, we will:

• refund all fees you have paid us, including the setup fee, within 14 days; and
• end your agreement with no further payments due, including the rest of the minimum term.

4.3 Call forwarding has to be set up and left switched on as we instruct (see 5.3) for the guarantee to apply. If it was switched off or changed during the 30 days, we'll extend the period by the days it was off rather than refuse the claim.

4.4 Apart from this guarantee and your rights under law, fees are non-refundable.

5. SeizeIO and messaging

5.1 Texts included. SeizeIO includes up to 400 text messages a month, and Swift Pro + SeizeIO includes up to 400 text messages a month (sent and received). This is plenty for a typical single trade or local business. If you reach the limit, we'll tell you. You can buy a top-up at cost, or messaging will pause until your next billing date.

5.1A AI replies. SeizeIO uses an automated AI assistant to reply to callers and gather details (such as job type, location and urgency). It tells callers it is automated, and it is set up not to quote prices, make bookings or make promises on your behalf. AI can occasionally get things wrong, so check the lead summary before relying on it. We are not responsible for decisions you make based on an AI reply. You can review or change the assistant's instructions with us at any time.

5.2 Your phone number stays yours. We don't take over your existing number. The service works by forwarding unanswered calls to a number we provide. That number is supplied through our messaging provider and stays with us if you leave.

5.3 Your part. You agree to set up call forwarding on your phone as we show you, and to tell us if you change phone, network or number.

5.4 What we can't control. Calls and texts depend on phone networks and third-party providers. We'll do our best to keep everything working and fix problems quickly, but we can't guarantee that every call will be caught or every text delivered.

5.5 Texting your customers lawfully. You're responsible for making sure the messages sent in your name are lawful. SeizeIO replies, quote follow-ups, appointment/service reminders and review requests to people who have contacted you or used your services are generally fine. You must not use the service to send marketing to people who haven't agreed to it, or to buy or import contact lists. Every message will identify your business, and replies of STOP will be honoured.

6. Your website and who owns what

6.1 Your content (text, photos, logo, reviews) is always yours. You confirm you have the right to use anything you give us.

6.2 The website code and design become yours once you have paid all fees for the 12-month minimum term, either by completing it or by paying off the remainder under 3.2. Until then, we own them and license you to use them.

6.3 When ownership passes and you ask us, we'll hand over the website files, source code and a short guide within 14 days, free of charge.

6.4 Hosting is separate from ownership. Your website is hosted on our accounts for as long as your plan runs. If your plan ends, the site goes offline unless you've moved it elsewhere.

6.5 Domain names. Where possible we register your domain in your business's name. If we register it for you, we'll transfer it to you free of charge when you leave, provided your account is fully paid.

6.6 We may show your website in our portfolio and name you as a client. Tell us if you'd rather we didn't.

6A. One-off website builds

6A.1 Price and payment. One-page sites (£395) are paid in full before we start. For larger one-off builds, we take a 50% deposit to start, and the balance is due before launch or handover.

6A.2 What's included. The build described in your quote, plus two rounds of changes before launch. Further changes are charged at £30/hour.

6A.3 Ownership. Once you've paid in full, the website code, design and files are yours. We'll hand them over, with a short guide to hosting them, within 7 days of final payment.

6A.4 Hosting. One-off builds don't include hosting, domains, updates or support after launch unless you add our Hosting (£5.99 a month, see 7.1A) or a monthly plan. If you host the site yourself or elsewhere, we're not responsible for it once it's handed over.

6A.5 Fixes. If anything we built doesn't work as agreed, tell us within 30 days of handover and we'll fix it free of charge.

6A.6 Cancelling. If you cancel before the build is finished, we'll keep the part of the deposit that covers work already done and refund the rest.

7. Updates and support

7.1 Swift Essential, Swift Pro and Swift Pro + SeizeIO include up to 2 hours of website maintenance a month, such as text changes, swapping images, prices and opening hours. This is a fixed limit per plan: the 2 hours don't add together across plans, and unused time doesn't roll over. Google Business Profile work included in Swift Pro and Swift Pro + SeizeIO doesn't count towards the 2 hours.

7.1A Hosting for websites bought outright includes hosting and SSL, and the security updates provided by our hosting platform. It doesn't include changes to your website or separate security monitoring. Changes are charged at £30/hour under 7.2. If you cancel, the site goes offline at the end of the month you've paid for, and we'll send you the files if you need them again.

7.1B Pay Monthly Website includes hosting and SSL as described in 7.1A. It doesn't include changes to your website after launch.

7.2 New pages, new features, redesigns or anything beyond what your plan includes (7.1, 7.1A or 7.1B) is charged at £30 an hour. We'll give you an estimate and get your go-ahead first.

7.3 Support hours: Monday to Friday, 9am to 6pm UK time. We aim to reply to emails within 1 working day, and to respond within 4 working hours if your website or SeizeIO is down.

8. Our responsibilities and limits

8.1 We'll carry out the work with reasonable care and skill.

8.2 We are not liable for loss of profits, lost jobs or business, loss of data, or any indirect loss.

8.3 Our total liability to you for anything arising under these terms is limited to the greater of £250 or the fees you paid us in the 12 months before the claim.

8.4 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

9. Suspending or ending the service

9.1 We may suspend or end the services if you don't pay (see 2.2), if you use them for anything unlawful or abusive, or if you seriously break these terms and don't fix it within 14 days of us asking.

9.2 If we end the agreement for our own convenience rather than for any of the reasons in 9.1, we'll give you at least 60 days' notice, you won't owe any remaining minimum-term fees, and we'll hand over your website files free of charge.

10. Data protection

10.1 When we handle personal data about your customers (for example callers, texts and review requests), you are the controller and we act as your processor. Our Privacy Policy and the Data Processing terms in the Schedule below apply.

11. General

11.1 These terms, together with any written quote, are the whole agreement between us.

11.2 We may update these terms. We'll give you at least 30 days' notice of any change that affects you in a significant way.

11.3 These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Schedule: Data Processing Terms

These apply where we process personal data on your behalf (UK GDPR, Article 28).

1. What we process: names, phone numbers, email addresses, message content, call times and job/review details of people who contact or do business with you. We process them so we can provide the website, SeizeIO, inbox, reminders and review request features.
2. Your instructions: we only process this data to provide the services and on your documented instructions, unless the law requires otherwise.
3. Confidentiality: anyone who processes the data for us is under a duty of confidentiality.
4. Security: we use appropriate technical and organisational measures, including encrypted connections, access controls and reputable hosting and messaging providers.
5. Sub-processors: you authorise us to use the providers listed in our Privacy Policy. We'll tell you before adding or replacing any, so you can object. We hold each of them to data protection terms equivalent to these.
6. International transfers: where a provider processes data outside the UK, we rely on UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Addendum.
7. Helping you: we'll help you respond to requests from individuals exercising their rights, and with security, breach notification and impact assessments where relevant.
8. Breaches: we'll tell you without undue delay, and within 48 hours, after becoming aware of a personal data breach affecting your data.
9. When the service ends: within 30 days we'll return your customer data if you ask us to, then delete it, unless the law requires us to keep it.
10. Audits: we'll provide the information you reasonably need to show we're meeting these obligations.